As you undoubtedly know by now, expensive readers, we often serve up well being lit suggestions for creating well being training supplies. However placing well being literacy greatest practices into, nicely, observe isn’t solely about writing. And we all know that for a lot of of you, face-to-face convos are an enormous a part of your work.
Instructing somebody well being info in particular person — or by cellphone or Zoom — offers you 1 key benefit over written supplies: you will discover out in actual time in case your viewers understands the data you’re speaking — after which clarify it in a brand new means in the event that they don’t.
How, you ask? The teach-back methodology! It’s a method that well being care suppliers and well being educators can use to examine for understanding. And with the rising variety of telehealth visits — the place well being literacy issues might be more durable to identify — it could be further essential to have a strong technique for ensuring you’re successfully explaining well being info.
At its core, teach-back includes 4 steps:
1. Clarify the data. You already know the drill: use plain language, select culturally acquainted phrases and examples, and give attention to the related motion steps. For those who’re explaining an motion — say, tips on how to discover allergens on a meals label — exhibit it should you can.
2. Test understanding. This step is vital as a result of we all know that individuals are inclined to say they perceive well being info even once they actually don’t. So as an alternative of asking, “Do you perceive?,” ask individuals to clarify what you advised them in their very own phrases. Emphasize that you simply’re not testing them however somewhat checking how nicely you defined the data. Attempt one thing like this: “I do know that was quite a lot of info, and I wish to be certain I defined every thing appropriately. Are you able to inform me in your individual phrases what it’s essential to do after this go to?”
3. Re-explain if wanted. In case your first rationalization didn’t fairly get the job achieved, clarify once more in a brand new means. Attempt writing down the data you’re giving, circling key info on a handout they will take dwelling, or navigating to a webpage collectively.
4. Re-check understanding. Ask individuals once more to clarify in their very own phrases. Concentrate on no matter they struggled with the primary time. You may get artistic right here, too — should you’ve confirmed somebody tips on how to do one thing, like use an inhaler, ask them to exhibit how they’d do it.
The underside line: For in-person, cellphone, and video well being convos, teach-back is a straightforward and efficient means to verify individuals perceive well being info.
Tweet about it: For face-to-face — or virtual — convos, the teach-back method is a great way to make sure people understand health information. @CommunicateHlth explains how to use it: https://bit.ly/3uQfiv3 #HealthLit #HealthComm